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Success Mentors – Customer vs. System with Joshua Barnes and Al Shalloway
January 8 @ 1:30 pm - 1:45 pm EST
Customer vs. System
In the next episode of this new series, Joshua Barnes and Al Shalloway talk about which is more important to focus on? This 10-minute short will discuss why attending to what the customer does is more important than attending to what the system does.
Software is notoriously difficult to use. The way the function is not at all obvious. There is a lot of wasted effort in discovering what’s needed. And User Interfaces are incoherent to users. Most of these problems are due to developers not attending to the customer journey – the path customers take from when they start on something until it is completed.
Only some of the journey involves interacting with the system. Unfortunately, most developers consider the system interaction the critical part. And this causes most of the problems.
PMI PDU Claim Code 4972SRK9RN
Host
Joshua Barnes is the Founder of Process Mentors, Inc, a PMI Authorized Training and Consulting Partner. Joshua is a Disciplined Agile Coach (DAC) and Disciplined Agile Value Stream Consultant (DAVSC) and DASM/DASSM/DAVSC/DAC Instructor. He is a recognized leader in virtual training and coaching and has trained thousands of people, in both co-located as well as virtual live formats on their Disciplined Agile journey.
Co-Host
Al Shalloway is the founder and CEO of Success Engineering, lead designer of Amplio, taking an engineering/scientific approach to success for clients, employees, companies & society. Al has been at the forefront of design patterns, XP, Scrum, Lean, Kanban, SAFe and more.
As the creator of the PMI DAVSC course and the FLEX system that powers Disciplined Agile’s at scale approach and being a past SPC Trainer & Gold Partner, Al can help any agile at scale program that needs a shot in the arm. Several key insights and methods are missing in most Agile at scale programs that he can assist with in a short term consulting engagement with or without changing the framework/method being used for the adoption. His experience with patterns thinking also enables to assist enterprise architects on overall design issues.
He created Disciplined Agile’s most advanced workshop – the DA Value Stream Consultant Workshop. He is currently committed to lowering the cost of training while increasing its effectiveness by an order of magnitude each by using innovative training techniques and creating a complete system that provides you with decision-making guidance when you need it. This gives you the right information at the right time. He invites you to join one of his learning journeys where you can co-create the next generation of Agile approaches.
Al is a Disciplined Agile Value Stream Consultant (DAVSC) and a Disciplined Agile Coach (DAC) along with being a Disciplined Agile Value Stream Consultant (DAVSC) and Disciplined Agile Coach (DAC) Instructor. He has trained hundreds of people in both co-located as well as virtual live formats.
Customer vs System- Which is more important to focus on?
Software is notoriously difficult to use. The way the function is not at all obvious. There is a lot of wasted effort in discovering what’s needed. And User Interfaces are incoherent to users. Most of these problems are due to developers not attending to the customer journey – the path customers take from when they start on something until it is completed.
Only some of the journey involves interacting with the system. Unfortunately, most developers consider the system interaction the critical part. And this causes most of the problems.
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