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Success Mentors – Using the Customer Journey to Bridge Business and Development with Joshua Barnes and Al Shalloway
December 18, 2023 @ 1:30 pm - 1:45 pm EST
Using the Customer Journey to Bridge Business and Development
In the next episode of this new series, Joshua Barnes and Al Shalloway talk about how using the customer journey can bridge the success criteria of critical stakeholders and the development organization (IT or non-IT). Most Agile endeavors struggle with getting business and IT to work together. There is frustration on both sides. , This technique enables business stakeholders to create the right context for the development group while allowing the development group to work in a way that’s effective for them.
PMI PDU Claim Code 4972QE4RJG
Host
Joshua Barnes is the Founder of Process Mentors, Inc, a PMI Authorized Training and Consulting Partner. Joshua is a Disciplined Agile Coach (DAC) and Disciplined Agile Value Stream Consultant (DAVSC) and DASM/DASSM/DAVSC/DAC Instructor. He is a recognized leader in virtual training and coaching and has trained thousands of people, in both co-located as well as virtual live formats on their Disciplined Agile journey.
Co-Host
Al Shalloway is the founder and CEO of Success Engineering, lead designer of Amplio, taking an engineering/scientific approach to success for clients, employees, companies & society. Al has been at the forefront of design patterns, XP, Scrum, Lean, Kanban, SAFe and more.
As the creator of the PMI DAVSC course and the FLEX system that powers Disciplined Agile’s at scale approach and being a past SPC Trainer & Gold Partner, Al can help any agile at scale program that needs a shot in the arm. Several key insights and methods are missing in most Agile at scale programs that he can assist with in a short term consulting engagement with or without changing the framework/method being used for the adoption. His experience with patterns thinking also enables to assist enterprise architects on overall design issues.
He created Disciplined Agile’s most advanced workshop – the DA Value Stream Consultant Workshop. He is currently committed to lowering the cost of training while increasing its effectiveness by an order of magnitude each by using innovative training techniques and creating a complete system that provides you with decision-making guidance when you need it. This gives you the right information at the right time. He invites you to join one of his learning journeys where you can co-create the next generation of Agile approaches.
Al is a Disciplined Agile Value Stream Consultant (DAVSC) and a Disciplined Agile Coach (DAC) along with being a Disciplined Agile Value Stream Consultant (DAVSC) and Disciplined Agile Coach (DAC) Instructor. He has trained hundreds of people in both co-located as well as virtual live formats.
The Customer Journey
Most Agile endeavors struggle with getting business and IT to work together. There is frustration on both sides. In this 10-minute short, Joshua Barnes and Al Shalloway talk about how using the customer journey can bridge the success criteria of critical stakeholders and the development organization (IT or non-IT). This technique enables business stakeholders to create the right context for the development group while allowing the development group to work in a way that’s effective for them.
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